In METRO’s stores and depots, our colleagues are dealing with a vast amount of tasks every day.

From picking to packing to delivery - fulfillment in the world of ecommerce is as complicated as it can get. At M|Fulfill, we are proud to make the work of thousands of colleagues easier and less stressful. It’s a fulfilling job.

The challenge

Think of a time you have walked through a METRO store. Now, try to imagine the size of the depots. In the age of ecommerce and growing customer expectations, the complexity of the supply chain has increased. Accuracy and reliability are essential for satisfactory service.

When the handling of large order volumes and variety of goods exceeds manual effort, it becomes evermore difficult to ensure quality. And quality remains our top priority.

The solution

We have asked ourselves: How can we improve the accuracy and speed of delivery while eliminating sources of error? With M|Fulfill, we address many of the topics that make warehousing and order fulfillment complex, such as staffing and task distribution, inventory processing, product picking and more.

Thanks to the automation of these processes, we reduce the time spent in favor of service quality and higher customer satisfaction. But most importantly, there’s one thing we make sure of day to day, that our pickers have the proper instruments for finding what they are looking for.

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Order issues handling

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Wave management

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Labour management

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Delivery document preparation

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Picker guidance

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Stock and reservations handling

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Email notifications to customers

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Multi-order picking

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Putaway, replenishment & relocation

> 5.5 m

orders processed per year

> 30% increase

in picking productivity

~ 8 000

users across 14 countries

How we do it

Check out the range of tech and tools we use to drive METRO’s CRM forward.

Tech Stack

Kubernetes

Kubernetes

Java

Java

Spring Boot

Spring Boot

Scala

Scala

React

React

Apache Cassandra

Apache Cassandra

Apache Kafka

Apache Kafka

BigQuery

BigQuery

Jenkins

Jenkins

Kotlin

Kotlin

PostgreSQL

PostgreSQL

Design Software and Tools

Sketch

Sketch

Abstract

Abstract

Adobe Creative Cloud

Adobe Creative Cloud