Serving over 16 million customers worldwide, METRO needs a reliable credit management system.Trust and loyalty are essential to us, and just as we count on our customers, they can also count on us.
Sometimes our customers need to buy products but don’t have the funds. Seasonal shifts in revenue are natural for a business, but become dangerous when not properly managed.
When there is an urgent need for action, bureaucracy can get in the way. How can we ensure our clients can count on us to keep them on track?
M|Credit ensures that our colleagues can provide professional consultancy on the spot. Within seconds, they can give personal feedback. The product evaluates and minimizes the default risk, and manages the entire customer assessment process, supporting the paperwork and the digital credit approvals’ collection.
It also give the colleagues a friendly reminder whenever there is an expiring limit or a deadline. In short, less paper, faster turnaround time, higher quality and less bad debt.
Direct credit feedback
Reduces paperwork and beuraucracy
Reduces bad debt
Improves customer experience
Configurable and flexible
> 300 000
customers get supported with credit
users across 14 countries
> 250 000
processed credit requests per year
How we do it
Check out the range of tech and tools we use to drive METRO’s credit management forward.
TECHNOLOGIES USED FOR THE PROJECT
Google Data Studio
Design Software and Tools
Adobe Creative Cloud