About us:

Passion for food. Hunger for tech. We make METRO digital. 

Today technology is driving the world. And at METRO.digital we are driving the technology for one of the leading international wholesalers specializing in food - METRO. From e-commerce to checkout, to delivery software, we work on a wide range of products to make each day a success for our customers and colleagues. With passion and ownership, we build the future of wholesale.  

You are driving to create smart solutions for customers around the globe? You want to grow in a flexible environment? Let the right career opportunity find you and join us! 

How you will make an impact? 

As UX Researcher at the Design Hub of METRO digital you are the evangelist of our
users – be it customers or employees. You help product teams to transform research
insights into action to continuously improve the experience of our software products
and services.
Curious to get more information about the team, the product, or the tech
stack? https://metro.digital/hubs/design-hub/

Your Responsibilities:

Full responsibility of planning and establishing user research: You
develop a product-specific research roadmap in coordination with product
teams and internal stakeholders. You manage any needed external agencies
or service providers, and schedule research measures including external or
internal recruitment of suitable study participants.

Conducting user research: You setup and conduct qualitative user research
both onsite and remote. The moderation of discovery activities, e.g. workshops
with product teams and other stakeholders is also in your hand. Furthermore
you ensure a consistent and continued usage of standardized UX metrics and
questionnaires.

Analyzing and Presenting: You analyze research data and provide valuable
insights that align with the principles of agile product development.
Additionally, you foster standardized knowledge sharing within your team by
documenting and sharing insights on our UX Repository, Dovetail.

Training & Enablement: You share your UX research expertise with
colleagues from different disciplines to enable them to support you in
conducting user research.

    Required key competencies and qualifications:

    Proven Experience in conducting qualitative user research: You have
    regularly conducted qualitative User Research in your past jobs, like Usability
    Tests, User Interviews, Contextual Inquiries.

    You speak English and German: You are proficient in conducting User
    Interviews in German and English language and have proven experience in
    taking notes in an interview session, as we have a high number of German
    customers with whom we conduct our user studies.

    Strong team player: You are highly flexible when it comes to cross-team
    collaboration and adapt your ways of working, if necessary, to reach a
    valuable outcome in time. Your feeling for the right tone at the right time also
    helps you to communicate critical research findings convincingly.

    Advocate for the user: You demonstrate great empathy for users and gather
    their needs by listening actively. You use data as much as possible instead of
    expressing personal opinions (balanced internal & external rigor).

    Proven experience with research methods: You have a solid set of tools
    and methods and have applied them in a mixed methods approach according
    to the Human Centered Design approach ISO 9241-210. These consist of
    qualitative & quantitative methods like usability testing, expert reviews with
    heuristics, card sorting, tree testing, user surveys.

      That's why it's worth getting started:

      You will be in the driver seat to define a user research roadmap together with
      the product manager and UX designers of a solution and you’re empowered to
      run user research self responsibly.

      You will actively shape and contribute to the global user research strategy
      together with other UX researchers and the team lead UX research.

      You will be part of an international UX community of over 30 colleagues

            This resonates with you? Apply now!  

            What we offer at METRO.digital?

            Flexible and remote work: create your own schedule!  Flexibility defines the way we work and interact with each other. At METRO.digital, you have the possibility to work remotely and adapt your working hours in a very flexible way. 

            People development: when you grow so do we!   We want you to become the best version of yourself with individual and company-wide programs and trainings for people development. Focused among other on development, leadership, appreciation ... it´s time to upskill your career.  

            Support with individual solutions: we are people-caring!  Life is full of surprises, full of challenges and we want to support you – whenever YOU need - at an individual level and during every stage of your life.

                Want to know more about all our benefits? Discover more here.

                Let´s connect soon. Apply for the role now!

                Position grade within our career framework: UX Researcher 3 (Md7)

                Job Details

                Date posted29 February 2024

                Location(s)Düsseldorf, Germany

                ProfessionUI/UX-Researcher

                ProjectSkill Management UI/UX DE 1

                Employment TypeFull-time

                Apply now