Today technology is driving the world. And at we are driving the technology for one of the leading international wholesalers specializing in food - METRO. From ecommerce to checkout, to delivery software, we work on a wide range of products to meet the needs of our users - METRO’s customers and employees from across 25 countries. With passion and responsibility, we move the wholesale industry towards digitization and leverage METRO’s long history and expertise in B2B for building a more sustainable market ecosystem.

 Your new department: METRO's CRM software


We call it M.Sam, short for ‘Sales And More’. It empowers our sales force to both build new, and nurture existing customer relationships.

Using M.Sam helps METRO’s sales managers save time, organize their day and strategically manage their customers. Through effortless planning, customer behavior forecasting and activity tracking they can reduce the admin tasks and focus on doing the right things in the right time, with the right customers.

The challenge

At METRO a sales representative manages between 150 and 800 business customers. How can we give them the right framework to deal with their clients?

The solution

Successfull strategic account management is the priority of any company. A sales representative meets the customer when they start their journey and remains a constant partner throughout. M.Sam ensures that METRO’s sales team can be at their best.

It helps plan meetings, setting up schedules, keeping track of all interactions and their outcomes. It also uses smart algorithms to predict customer preferences and behavior. It’s the everyday support of our salespeople, and it’s tailormade by us to give them the tools they need.

My Responsibilities:

  • Organize the structure of the system and design how its components interact with each other.
  • Envision the evolution of the product and develop the architecture in such a way to sustain scalability and future growth.
  • Create the IT - architecture based – strategy, coordinate it together with other architects and communicate it to the product teams.
  • Offer technical guidance and help the teams in the development of the software product.
  • Being responsible that the technical architecture is implemented.

    Role Specific Skills:

    Communication:You convey or share ideas, feelings and information effectively using the most appropriate methods, tools and channels for the respective audience.

    Analytical Thinking: You align appropriate solutions to issues by evaluating gathered information by considering their urgency and importance.

    Strategic Thinking:You have the ability to find and develop unique opportunities to create value by enabling a disruptive and creative dialogue.

    Networking: You develop and maintain partnerships within and outside the organization and use them in order to exchange information, support and cooperation.

    Technical unterstanding: You understand the principles of software development, architecture and security, infrastructure and coding.


    Our general Benefits:

    Work-Life Balance: flexible working hours, homeoffice, 30 days of vacation and flexible office options.

    Personal growth: a comprehensive further training offer over our METRO House of Learning as well as individual development opportunities.

    Well-being: Health programs, pension scheme, regular employee events

    Comfort: very good transport connections and free parking spaces including charging stations for e-mobility. Canteen with delicious and discounted meals plus other catering facilities. Furthermore, discounts in our stores as well as at many partner companies. 

    Our Values:

    You respect individuals and mutual ideas, and appreciate each contributions. Furthermore, you can admit mistakes in order to learn and grow

    You strive for simple and effective solutions and processes, get things done by taking calculated risks rather than doing it perfectly, and continuously run experiments and making data-drdiven decisions to mazimize the value.

    Ownership: You love to take the initiative and moving things forward. Furthermore, you hold yourself accountable for the outcomes and empower yourself to make decisions.

    You are passionate about solving our customer's problems, have an inspirational attitude and are enthusiastic. And you strive for the highest standards and continuously improvement.
    Have we aroused your interest? Then we are looking forward to your online application. METRO is an Equal Opportunity Employer. We offer all qualified applicants full equal opportunities.

    Your point of contact:

    Silke Holzhauer

    Talent Acquisition Partner 

    Job Details

    Date posted16 January 2023

    Location(s)Berlin, GermanyDüsseldorf, Germany

    ProfessionTechnical Architect

    ProjectEngineering Unit

    Employment TypeFull-time

    Apply now