Today technology is driving the world. And at we are driving the technology for one of the leading international wholesalers specializing in food - METRO. From ecommerce to checkout, to delivery software, we work on a wide range of products to meet the needs of our users - METRO’s customers and employees from across 25 countries. With passion and responsibility, we move the wholesale industry towards digitization and leverage METRO’s long history and expertise in B2B for building a more sustainable market ecosystem.

The Store Operations Domain within Metro Digital covers the solutions that are used by our store colleagues in all the METRO countries to digitally handle the operations performed in store, form the customer entrance to the store signage display and planning of the staff to scales management, quality check and orders picking. Our goal is to fully digitalize the operational activities and provide our employees with the necessary solutions that drive performance, productivity and customer experience.

We are now looking for a Domain Expert to join our team and help us manage the two IT solutions that will revolutionize our workforce planning and operational execution in the METRO stores all over the world. 

Your new challenges:

  • Actively support the SaaS Staff Plan & Task Management product teams in their mission to offer our stores the most efficient employee scheduling and task management processes;
  • Understand the business processes and IT capabilities of the SaaS solutions to provide consultancy to the METRO countries;
  • Monitor performance KPIs and share best practices that ensure a correct usage and drive business results;
  • Have a strong ownership of the roll-out of the solutions in the METRO countries to increase the usage and footprint;
  • Perform trainings activities with the active countries to help them understand how to use new or existing components of the solution in the most efficient way;
  • Ensure communication and alignment with all product managers, domain experts business stakeholders and country teams;
  • Pro-actively manage the impediments and escalate them to the product/ project manager if required.

You are a great fit:

  • Business experience: You have relevant operational experience or interactions in retail/ wholesale operations and/ or workforce management processes (employee forecast, scheduling, T&A, task management);
  • Analytical skills and IT know-how: You have an affinity with IT solutions, and are familiar with software development concepts. You are analytically strong, able to grasp complex topics. You can translate often confusing and complex as is business problems into simple and structured to be process descriptions;
  • Communication skills: You actively engage with multiple stakeholders in the product teams. You have great listening skills. You have the know-how and the seniority to be accepted by users as a competent counterpart. At the same time, you are able get acceptance for your proposals.You are resilient, you overcome initial resistance to change;

That's why it's worth getting started:

  • You will be part of a highly important solution for within the METRO store transformation strategy;
  • You will work in an international environment, with the product teams, business counterparts and the countries;
  • You will make a difference and gain exposure by interacting with all the METRO countries and teams within the Metro Digital IT ecosystem;

Our general Benefits:

  • Work life-balance: flexible working time, work from home forever, celebrate your birthday with a free day;
  • Personal growth: training in the area of soft, technical and business skills, free Bookster account, the opportunity to learn and work with a variety of technologies;
  • Well-being: online sports activities, fitness centers discounts, health and life insurance, private pension, lunch tickets;
  • Working mode: multicultural teams, agile environment.

Job Details

Date posted28 July 2022

Location(s)București, Romania


ProjectStore Operations

Employment TypeFull-time

Apply now