Today technology is driving the world. And at METRO.digital we are driving the technology for one of the leading international wholesalers specializing in food - METRO. From ecommerce to checkout, to delivery software, we work on a wide range of products to meet the needs of our users - METRO’s customers and employees from across 25 countries. With passion and responsibility, we move the wholesale industry towards digitization and leverage METRO’s long history and expertise in B2B for building a more sustainable market ecosystem.

Your new challenges:

• Establish new and develop existing reporting to identify measures how to improve the IT service quality for internal and external delivery
• Perform monthly quality checks of the IT service quality reporting received from our external partners
• Define and monitor continuous improvement measures

You’re a great fit if you have:

• Experience in IT Service Quality in complex IT Service environments (Infrastructure and Application services).
• Experience in provider management on customer or provider side with a focus on service delivery.
• Knowledge and experience in IT Service Management (e.g. ITIL) with focus on Incident, Problem, Service Level Management.
• Familiar with Agile and Lean methodologies (break down big projects into small stories, prioritizing, adapting to change, and delivering the most value).
• Understand customer business requirements, in order to provide analysis and recommendations for a successful service implementation.
• Trouble-shooting skills and proactive attitude towards problem solving.
• Ability to work both independently as well as having good team skills
• Fluent in English, both writing and speaking.

• Excellent Excel knowledge and high willingness to learn to use new tools
• Good overview of different application development tools, architectures, Infrastructure and cloud services

That's why it's worth getting started: 

• Work in close collaboration with several international teams;
• Acquire both business and technical knowledge;
• Get in contact with new technologies;

Our general Benefits:

• Work life-balance: flexible working time, work from anywhere inside Romania, celebrate your birthday with a free day;
• Personal growth: trainings in the area of soft, technical and business skills, free Bookster account, opportunity to learn and work with a variety of technologies;
• Well-being: online sport activities, fitness centers discounts, health and life insurance, private pension, lunch tickets;
• Working mode: multicultural, self-organizing teams, agile environment.