Today technology is driving the world. And at METRO.digital we are driving the technology for one of the leading international wholesalers specializing in food - METRO. From ecommerce to checkout, to delivery software, we work on a wide range of products to meet the needs of our users - METRO’s customers and employees from across 25 countries. With passion and responsibility, we move the wholesale industry towards digitization and leverage METRO’s long history and expertise in B2B for building a more sustainable market ecosystem.

Purpose of your new department

Our e-commerce platform translates shopping at METRO into the online world. By continuously updating our service to the developing needs of our clients we ensure customer-centricity. With M.SHOP Customer Inspiration and Assist you are the gatekeeper to the online ordering world within METRO. The ownership within the areas of homepage / my account / personal shopping lists and its customer account details are yours.


Your new challenges:

  • You inspire the M.SHOP Customer Inspiration and Assist team with new ideas and define the vision for a product based development on business objectives and key results.
    • Definition and measurement of KPIs for monitoring and continuous optimization to improve our customers experience
    • Writing of user stories and backlog planning for the operational implementation
  • Analysis of competition and market developments, implementation of A / B tests and evaluation of tracking tools
  • You work in an agile work environment with international teams and a diverse set of roles and capabilities
  • You collaborate and align with stakeholders and customers on a daily base
  • You understand and communicate software architecture on a business level



You are a great fit:

  • You have experience in managing products in an agile environment
  • You have a good understanding of a online ordering or e-commerce / how it works and what it needs
  • You are a good listener and focused on understanding the real needs of your customers
  • You know how to prioritize what matters and how to set clear expectations
  • You are ready to solve conflicts and make decisions at any time
  • You are an excellent communicator (and well-versed in written and spoken English)

Role Specific Skills:

Product Development: You build the required product through continuous discovery and by applying agile and lean methodologies.

Data-driven mindset: You collect, cluster and interpret data in such a way that helps to identify trends and to guide decision making process. You defines objectives and measures key results and metrics (OKRs).

Managing Stakeholders: You manage the expectations and the objectives of all people who have an interest in their area of responsibility and can affect or are affected by the business. You identify and analyse stakeholders' needs and systematically plan to communicate and engage with them.

Strategic thinking: You have the ability to find and develop unique opportunities to create value by enabling a disruptive and creative dialogue.

Communication: You convey or share ideas, feelings and information effectively using the most appropriate methods, tools and channels for the respective audience.

 

Our general Benefits:

Work-Life Balance: flexible working hours, homeoffice, 30 days of vacation and flexible office options.

Personal growth: a comprehensive further training offer over our METRO House of Learning as well as individual development opportunities.

Well-being: Health programs, pension scheme, regular employee events and the opportunity to participate in the annual METRO Marathon.

Comfort: very good transport connections and free parking spaces including charging stations for e-mobility. Two canteens with delicious and discounted meals plus other catering facilities. Furthermore, discounts in our stores as well as at many partner companies. 

Our Values:

Respect:
You respect individuals and mutual ideas, and appreciate each contributions. Furthermore, you can admit mistakes in order to learn and grow

Pragmatism: 
You strive for simple and effective solutions and processes, get things done by taking calculated risks rather than doing it perfectly, and continuously run experiments and making data-drdiven decisions to mazimize the value.

Ownership: You love to take the initiative and moving things forward. Furthermore, you hold yourself accountable for the outcomes and empower yourself to make decisions.

Passion:
You are passionate about solving our customer's problems, have an inspirational attitude and are enthusiastic. And you strive for the highest standards and continuously improvement.
 

    Have we aroused your interest? Then we are looking forward to your online application. METRO is an Equal Opportunity Employer. We offer all qualified applicants full equal opportunities.

    Your point of contact:
    Adrian Schröter

    Job Details

    Date posted28 December 2021

    LocationDüsseldorf

    CountryGermany

    ProfessionOthers

    ProjectOthers

    Employment TypeFull-time

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