Today technology is driving the world. And at METRO.digital we are driving the technology for one of the leading international wholesalers specializing in food - METRO. From ecommerce to checkout, to delivery software, we work on a wide range of products to meet the needs of our users - METRO’s customers and employees from across 25 countries. With passion and responsibility, we move the wholesale industry towards digitization and leverage METRO’s long history and expertise in B2B for building a more sustainable market ecosystem.

Purpose of your new department

As UX Researcher at the Design Hub of METRO digital you are the evangelist of our users – be it customers or employees. You help product teams to transform research insights into action to continously improve the experience of our software products and services.

Curious to get more information about the team, the product, or the tech stack? https://metro.digital/hubs/design-hub/


Your new challenges:    

  • Full responsibility of planning and conducting user research: You develop a product-specific research roadmap in coordination with product teams and internal stakeholders. You manage any needed external agencies or service providers, and schedule research measures including external or internal recruitment of suitable study participants.
  • Implementation of research: You setup usability tests both onsite and remote. The moderation of discovery workshops or design sprints with product teams and other stakeholders is also in your hand. Furthermore you ensure a consistent and continued usage of standardized UX metrics/questionnaires.
  • Evaluation and presentation: You analyse and provide research insights in a timely and appropriate form in line with agile product development. Also important: to ensure a unified and standardized knowledge sharing.
  • Training & Enablement: You transfer your own UX research expertise in a suitable form to UX professionals with other specializations as well as to other colleagues in the organization.


Role Specific Skills:

Communication: You convey or share ideas, feelings and information effectively using the most appropriate methods, tools and channels for the respective audience.

Analytical Thinking: You align appropriate solutions to issues by evaluating gathered information by considering their urgency and important

Active Listening:
 You absorb and understand important (non-) verbal information and ask further questions if and when necessary.

Discovery: You conduct qualitative and quantitative research with the support of the Research team. You are able to apply the right methodologies to find out relevant information about the user and their problems and needs.

Research Planning: You are able to organise and conduct user research activities based on a human centered design approach.

 

Our general Benefits:

Work-Life Balance: flexible working hours, homeoffice, 30 days of vacation and flexible office options.

Personal growth: a comprehensive further training offer over our METRO House of Learning as well as individual development opportunities.

Well-being: Health programs, pension scheme, regular employee events and the opportunity to participate in the annual METRO Marathon.

Comfort: very good transport connections and free parking spaces including charging stations for e-mobility. Two canteens with delicious and discounted meals plus other catering facilities. Furthermore, discounts in our stores as well as at many partner companies. 


Our Values:

Respect:
You respect individuals and mutual ideas, and appreciate each contributions. Furthermore, you can admit mistakes in order to learn and grow

Pragmatism: 
You strive for simple and effective solutions and processes, get things done by taking calculated risks rather than doing it perfectly, and continuously run experiments and making data-drdiven decisions to mazimize the value.

Ownership: You love to take the initiative and moving things forward. Furthermore, you hold yourself accountable for the outcomes and empower yourself to make decisions.

Passion:
You are passionate about solving our customer's problems, have an inspirational attitude and are enthusiastic. And you strive for the highest standards and continuously improvement.
 

    Have we aroused your interest? Then we are looking forward to your online application. METRO is an Equal Opportunity Employer. We offer all qualified applicants full equal opportunities.

    Your point of contact:
    Silke Holzhauer

    Job Details

    Date posted21 December 2021

    Location(s)Düsseldorf, GermanyBerlin, Germany

    ProfessionUX-Researcher

    ProjectUI/UX

    Employment TypeFull-time

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