Today technology is driving the world. And at we are driving the technology for one of the leading international wholesalers specializing in food - METRO. From ecommerce to checkout, to delivery software, we work on a wide range of products to meet the needs of our users – METRO’s customers and employees from across 25 countries. With passion and responsibility, we move the wholesale industry towards digitization and leverage METRO’s long history and expertise in B2B for building a more sustainable market ecosystem.

Purpose of your new department — People Experience

As People Experience, we bring's value propositions together by fostering connection and engagement while driving communication and culture.

We will only achieve our ambitious goals through a culture of togetherness, with robust values, clear communication and growth opportunities for current and future colleagues.

We have created a solid foundation for this in recent years and became a crucial interface between our people, people management, talent acquisition and senior leadership. We actively shape the candidate and employee experience, using the latest technologies and communication concepts.

Would you like to help us further develop and optimize our people-centric approach with an international and very passionate team?

Your 6-12 month milestones:

  • Service oriented (Service Design)
    • Get familiar with METRO, and our long-term goals
    • Onboard your colleagues methodically and evangelize Service- and UX Design methodology (the right mindset is already there)
    • Create Personas and Impact Maps based on in-depth interviews with colleagues, management and senior leadership
    • Development of status-quo Talent, Candidate and Employee journey maps, highlighting improvement opportunities and challenges
    • Finally derive a “living” Service Blueprint of all People Experience activities as basis for further activities
  • Touchpoint oriented (UX)
    • Translate findings in tangible interfaces and communication/visual design assets necessary for planned measures and communication
    • Support the coordination of the various touchpoints

Your new challenges:

  • Establish a efficient communication with functional domains,
    other teams and roles.
  • Continually discover new opportunities for the candidate and employee journey.
  • Cover the entire process from concept development to delivery, ensuring excellence at all service and touchpoint levels. From blueprinting to concept to visual design.
  • Apply metrics frameworks such as HEART, UEQ or CSAT specifically and use them as quality indicators for your work.

You are a great fit:

  • You have a strong UX/Service Design background that you have professionalized over at least 3 years in medium and large organizations
  • You are solution-oriented and strongly believe in improvement through continuous iteration.
  • You are an open-minded team player and highly flexible when it comes to team collaboration and adapt your ways of working if necessary, in order to reach a valuable outcome in time.
  • Communicating in English language verbally and in written form is no issue for you.

That's why it's worth getting started: 

  • You will have direct and visible impact on the candidate and employee journeys. You can see them develop and grow continuously together with the team.
  • You will join forces with other UX/Service Designer in our Design Community of over 30 colleagues. Share, learn and grow together.

Our general Benefits:

  • Work-Life Balance: flexible working hours, 30 days of vacation and flexible office options. In addition, there are also childcare options in our METRO kindergartens.
  • Personal growth: a comprehensive further training offer over our METRO House of Learning as well as individual development opportunities.
  • Well-being: Health programs, pension scheme, regular employee events and the opportunity to participate in the annual METRO Marathon.
  • Comfort: very good transport connections and free parking spaces including charging stations for e-mobility. Two canteens with delicious and discounted meals plus other catering facilities. Furthermore, discounts in our stores as well as at many partner companies.

Have we aroused your interest? Then we are looking forward to your online application. METRO is an Equal Opportunity Employer. We offer all qualified applicants full equal opportunities.

Please provide a link to your portfolio or attach a PDF. Keep your portfolio short and relevant to the role of an UX Designer. The working process is just as important as the result for us.

Your point of contact: Adrian Schröter

Job Details

Date posted27 August 2021

Location(s)Düsseldorf, Germany



Employment TypeFull-time

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